At SPANA, we take your privacy seriously. We know how important it is to you that we protect your personal information and we are committed to guarding your confidentiality and respecting your choices at all times.
We know you place your trust in SPANA and we work hard to keep that trust, every day. So we have reviewed all our processes for how we collect, use, share, secure and store personal data, reflecting our commitment to ensuring we always follow the very best practice. Our processes are detailed in SPANA’s Data Protection Policy and Data Storage and Retention Policy.
We will only mail appeals to supporters who have demonstrated an active interest in the charity. These supporters will have donated within the last two years or will have demonstrated a long-term interest in the charity (through such activity as pledging a gift in their Will). Our materials will always give an option for the supporter to opt out of SPANA marketing and communications; and we will never send appeals to anyone who has opted out.
We will only make fundraising appeals by email or phone to supporters who have asked to receive calls and emails from us. Each call or email will include an opportunity for a supporter to opt out of future communications. We will never call or email anyone who has asked not be contacted in this way.
The information we collect helps us to give you the best possible experience with SPANA, from sending updates on the animals you’re helping to alerting you to urgent appeals. To help us provide the best possible experience, we research our donor database and aim to maximise the impact and cost-effectiveness of our fundraising activities by tailoring appeals to the specific individual.
We will never sell or trade your personal information to anyone. Where we use information for fundraising purposes, it will only be shared where necessary and with appropriately trained SPANA staff, volunteers and contractors.
SPANA also works hard to put in place robust security measures to protect stored data, whether it is held in paper files or on our computer systems.
You can ask us at any time to provide you with a copy of the information we hold about you, including where and how we obtained it, why we are keeping it and what we are using it for. This is called a ‘subject access request’ and you can make one by contacting SPANA’s Data Protection Officer using the details below. All requests will be dealt with within 30 days of receipt.
You also have a right to decide on the information you would like to receive from us – you can stop receiving direct marketing and communications about the vital work we do for working animals by using the details below. All requests will be dealt with within 28 days of receipt.
If you would like to know more about our commitment to your privacy, you can get in touch with our Supporter Care team or read our privacy FAQ.
To get in touch:
Write to us: SPANA, 14 John Street, London WC1N 2EB
Email us: firstname.lastname@example.org
Call us: 020 7831 3999
Last updated: 01 February 2018