FAQs about SPANA’s privacy policy

Read the SPANA Privacy Statement

What is SPANA?

SPANA – the Society for the Protection of Animals Abroad – is a registered charity (charity number 209015) and a company limited by guarantee (company number 558085). SPANA’s registered office is 14 John Street, London WC1N 2EB.

SPANA has sister organisations in other countries, including Australia and Morocco. Our privacy statement relates to information which is obtained by the UK registered charity. If you provide any personal data to any of our sister organisations you will do so subject to the laws and regulations applicable in their country.

What information does SPANA collect?

As well as name and contact details, we record information about any donation you have made to the charity, your communication with the charity and your personal communications preferences. We may also ask you to tell us how you heard about us or why you have chosen to donate; that and any other information we gather about you will help us fundraise more efficiently and effectively and tailor the marketing communications we send you.

If at any time you would like to change the way we communicate with you, or would like to stop receiving communications altogether, please let us know. You can contact us via 020 7831 3999 or hello@spana.org.

What we do with your data and what we don’t do

We shall process the data you supply in order to give you the information you have requested, or to take the donation you have given.

We will never share your data outside of SPANA. We never sell or trade your personal data to anyone. Where we use information for fundraising or marketing purposes, it will only be shared where necessary and with appropriately trained SPANA staff, volunteers and contractors.

How will you contact us?

We will contact you via email, phone, mail or SMS, depending on your stated communication preferences:

  • If you have given your consent we will communicate with you via email about our activities and we may ask you for (further) financial support. You can remove your name from SPANA’s email lists at any time by clicking on the unsubscribe link within the email.
  • If you have supplied us with your postal address and shown your positive support for the charity (perhaps by donating or pledging a gift in you Will), we will mail you updates on our work, fundraising appeals and newsletters. You can opt-out at any time, by completing and returning the form we send you, calling us on 020 7831 3999 or emailing hello@spana.org.
  • If you have given your consent to receive telephone calls and have provided your telephone number to us, we may occasionally ring you to ask for your financial support, update you on our work, discuss administrative matters relating to your donation or check you are happy with the communications you are receiving from us. You can opt-out from phone calls at any time, by emailing hello@spana.orgor calling 020 7831 3999.
  • If you have donated to us via SMS and not opted-out, we will contact you about future appeals and may need to contact you regarding the administration of your donation. You can opt-out by following the instructions within the SMS, or contacting us via 020 7831 3999.

If you want to update your personal data and preferences for communications from us please email us at hello@spana.org or call 020 7831 3999 to speak to our friendly Supporter Care team.

What happens when I call SPANA?

When you call SPANA we collect Calling Line Identification (CL1) information. We use this information to help improve the efficiency and effectiveness of our supporter care, but we will not capture your telephone number unless you give us permission to do so.

People who email us

Any email sent to SPANA, including any attachments, may be monitored and used by us for reasons of security and for monitoring compliance with office policy. Email monitoring or blocking software may also be used.

SPANA use a matching function within our CRM to match an email address with a record. This is to give us a full communication history to better understand your interactions with us and improve our supporter care.

What is SPANA’s legal basis for processing supporter data?

SPANA’s Data Protection Policy, Privacy Statement and Data Storage and Retention Policy were all designed to ensure the charity’s compliance with the General Data Protection Regulations (GDPR) and the Privacy and Electronic Communications Regulations (EC Directive)(Amendment) 2011.

For all email and telephone outbound direct marketing we use positive consent as the legal basis to undertake this activity. We maintain a record of this consent and its source.

We rely on legitimate interest as the legal basis for undertaking outbound postal direct marketing. This allows us to send outbound postal direct marketing to supporters who have donated within the prior 24 months and have not opted-out from receiving postal direct marketing; and to supporters who have demonstrated a deeper level of support, through such activity as pledging a legacy gift, and have not opted-out from receiving postal direct marketing.

Changes to this policy

If we update our Privacy Statement, Data Protection Policy or our Data Storage and Retention Policy, we shall post changes on this page so you are always aware of how SPANA uses your personal information.